Account Terminology

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Across
  1. 4. Interface software between Cogsdale and InvoiceCloud
  2. 5. This is a fee ($1.95 up to $300.0 and 2.95% over $300.00) charged by our 3rd party payment processor, InvoiceCloud when a customer pays with a credit/debit card
  3. 6. The device placed on the meter to transmit readings for billing purposes
  4. 7. the location number is assigned to the property’s physical location and will be the first 6 numbers of the account number
  5. 9. Order A request for a certain task to be carried out, typically by a field service technician, for a specific location
  6. 10. when an account is more than 2 months and 10 days past due, the customer’s water service may be interrupted due to non-payment
Down
  1. 1. the website where we view data that is collected from the AMI (Advanced Metering Infrastructure) which shows the history and current readings
  2. 2. the 6-digit location number & 6-digit customer number
  3. 3. Our 3rd party payment processor processes all payments made with credit/debit cards as well as payments made through our website and IVR
  4. 5. This is the last 6 digits of the account number
  5. 8. locations that are listed in the tax records as ‘single-family residences’ but may include duplexes and HOAs