Across
- 5. What most people use to be productive
- 9. A phone call, chat, or email
- 12. Site with links needed to do our work
- 14. The educators and staff we help
- 15. Escalation team
- 16. How we are evaluated weekly
- 18. How we receive phone calls
- 20. Internal resource for help desk agents
- 21. After user states issue we ___ the user.
- 23. Form of transaction
- 24. Piece of information verified during every call
- 25. Another name for test
Down
- 1. First course of action when solving an issue.
- 2. We change our status and step away
- 3. You must always log in under one
- 4. First thing we do on a call.
- 6. One piece of information we verify
- 7. Game usually played in HD game channel
- 8. Where we clock in and out
- 9. Database of student/educator information
- 10. Person who works diligently and helps agents
- 11. Holds important dates
- 13. Something to avoid on calls
- 15. What state or section of Cambium you work
- 17. What we should do often during the day
- 19. Ways to be social at Cambium
- 22. Order in which transactions are given