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Across
  1. 3. Button to push to complete transfer. _____ conference. 5 letters
  2. 6. After hours enquiries can be _________ to DOHA. 9 letters
  3. 7. A reason to transfer callers to resident liaison. ___ changes. 3 letters
  4. 8. Telephone system we use. _____ 5 letters
  5. 11. Resident Liaison also do __ ___ reviews. 2 wds 2 ltrs 3 ltrs
  6. 13. We need to __________ the call before transferring. 10 letters
  7. 14. What process must be used for Resident Liaison. ____ transfer. 4 letters
  8. 15. This calculation is annoying. ___ 3 letters
  9. 17. In Support Point there is a warm transfer ______. 6 letters
  10. 18. Nominees can check income/assets and other ___________ held by DOHA. 11 letters
Down
  1. 1. What is the acronym for the department the RLS is part of. ____ 4 letters
  2. 2. We must give Resident Liaison the customer's ____ ____ when transferring. 2 wrds 4 ltrs
  3. 4. Important to give Resident Liaison the Departmental _________ number. 9 letters
  4. 5. DOHA will be notified by the service provider in the case of a ________ resident. 8 letter
  5. 9. Required information when transferring to Resident Liaison ____ __ _____. 3wds 4/2/5 ltrs
  6. 10. Department for checking fees etc. Resident _______. 7 letters
  7. 12. Callers can check their hardship application ______ at RLS. 6 letters
  8. 16. A _______ form is sent to Resident Liaison. 7 letters