Across
- 3. Button to push to complete transfer. _____ conference. 5 letters
- 6. After hours enquiries can be _________ to DOHA. 9 letters
- 7. A reason to transfer callers to resident liaison. ___ changes. 3 letters
- 8. Telephone system we use. _____ 5 letters
- 11. Resident Liaison also do __ ___ reviews. 2 wds 2 ltrs 3 ltrs
- 13. We need to __________ the call before transferring. 10 letters
- 14. What process must be used for Resident Liaison. ____ transfer. 4 letters
- 15. This calculation is annoying. ___ 3 letters
- 17. In Support Point there is a warm transfer ______. 6 letters
- 18. Nominees can check income/assets and other ___________ held by DOHA. 11 letters
Down
- 1. What is the acronym for the department the RLS is part of. ____ 4 letters
- 2. We must give Resident Liaison the customer's ____ ____ when transferring. 2 wrds 4 ltrs
- 4. Important to give Resident Liaison the Departmental _________ number. 9 letters
- 5. DOHA will be notified by the service provider in the case of a ________ resident. 8 letter
- 9. Required information when transferring to Resident Liaison ____ __ _____. 3wds 4/2/5 ltrs
- 10. Department for checking fees etc. Resident _______. 7 letters
- 12. Callers can check their hardship application ______ at RLS. 6 letters
- 16. A _______ form is sent to Resident Liaison. 7 letters