Across
- 3. agreement in which two sides come together
- 8. failures in communication
- 9. not clearly stating needs, wants, and feelings
- 10. act of concentrating on the person talking
- 11. pitch of voice
Down
- 1. the exchange of messages between people
- 2. constructive response to a message
- 4. disagreement or argument that occurs
- 5. or people of the same age or status
- 6. making demands of and insulting others
- 7. clearly stating needs, wants, and feelings
- 8. strategy for resolving difficult conflicts