Across
- 3. a person's ability to perceive humour or appreciate a joke
- 6. to manage your own emotions and help the people around you
- 7. responsibility refers to someone's duty to carry out a task to completion, accountability generally refers to what happens after something has happened.
- 8. the action or process of making important decisions.
Down
- 1. the process of finding solutions to difficult or complex issues.
- 2. rethinking a challenging situation to reduce anger or anxiety, hiding visible signs of sadness or fear, or focusing on reasons to feel happy or calm.
- 4. to understand peoples feelings.
- 5. confident and forceful behaviour.