Across
- 2. providing feedback in a manner that acknowledges both the positives and where there is room for improvement
- 3. preconceived opinion that is not based on reason or actual experience
- 8. a style of communication that focuses on the feelings or beliefs of the speaker
- 9. an intervention in a dispute in order to resolve it
- 10. the sense of belonging to a community and having the rights and responsibilities that come with it
- 12. a discussion aimed at reaching an agreement
- 13. the informal or formal process that two or more parties use to find a peaceful solution to their dispute
- 15. a serious disagreement or argument
- 17. a relationship between friends
- 18. the state of keeping or being kept secret or private
- 19. a conflict involving two or more people
- 20. the process of working together to the same end
Down
- 1. an agreement or a settlement of a dispute that is reached by each side making concessions
- 4. the function assumed or part played by a person or thing in a particular situation
- 5. giving full attention to the speaker
- 6. the way in which two or more people or groups regard and behave toward each other
- 7. the process of communicating nonverbally through conscious or unconscious gestures and movements
- 11. a type of conflict resolution where people in the same age-group help to resolve conflicts between groups or individuals
- 14. the successful conveying or sharing of ideas and feelings
- 16. the ability or willingness to tolerate something
