Training Crossword

4. Relates to a person’s health condition, delivery of care to a person, and identifies the individual (or could be used to identify the individual.
6. Website/app you'll check for Outbound Call tickets.
9. A company that offers health insurance. Also called a Payer.
10. What we hope to put patients on, if not paid in full.
11. Hospital system we partner with, used in the opening scripting.
14. The name of the keypad used for credit card payments.
15. The department that follows up on Billing Disputes
17. A location or person that performs a healthcare service.
18. The amount a patient owes the healthcare provider for their portion of charges after insurance paid their portion.
20. What MRN stands for. A unique number provided to a patient from a particular healthcare provider.
24. The name of the phone system/app.
25. A set dollar amount that a patient has to pay for health care services before their health plan begins to pay for some services.
26. A clinical term for clinical contact with a patient.

1. The website where you will do self-guided trainings.
2. The scripting you may need to do informing patients that the call is to collect a debt.
3. A term we NEVER use with patients, but that describes overdue debt.
5. A federal law that protects sensitive patient health information from being disclosed without the patient's consent
7. The team that listens to, and scores calls.
8. The Epic patient portal giving patients the ability to manage their clinical care.
12. A clinical event that can be inpatient or outpatient. It can be a single encounter or multiple encounters.
13. What the abbreviation PT stands for
16. The Electronic Medical Record that connects clinical and financial processes within a healthcare org.
17. What PIF stands for.
19. What you should always lead with on calls.
21. Abbreviation for Explanation of Benefits
22. The person or entity who is responsible for payment on a patient's account.
23. The website where you will do security training.
24. Set dollar amount a patient pays for a healthcare service (Like paying $30 for a primary care provider visit).