healthcare

4. Individual who creates a message to convey information or ideas to another
6. Spoken words and Written communication
8. Process of learning the beliefs and behavior of a dominant culture and assuming some of the characteristics
9. Individual who receives the message from the sender
11. a method that can be used to determine if communication was successful
12. exchange of information, thoughts, ideas, and feelings
15. Increase knowledge and minimize anxiety, Creating a sense of partnership, and Working together on a treatment plan
17. Diversity Differences based on cultural, ethnic, and racial factors
19. Requires a newly arrived cultural group to alter unique beliefs and behavior

1. Facial expressions, Body language, and Touch
2. Strong feeling or belief about a person or subject that is formed without review facts or information
3. Classification of people based on national origin and/or culture
5. based on or influenced by a personal feelings, tastes, or opinions
7. Classification of people based on physical or biological characteristics such as color of skin, hair, eye color, bone structure, blood type, and facial features
10. Connection between the healthcare professional and patient
12. Values, beliefs, attitudes, languages, unique to a particular group of people and passed on from generation to generation
13. Information, idea or thought
14. not influenced by personal feelings or opinions in considering and representing facts
16. Understand the healthcare professional will make patients feel
18. Paying attention to and making an effort to hear what the person is saying