HealthCloud Wrap Up Codes

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Across
  1. 3. The patient lives in another facility with nurses there continuously = ____/SNF
  2. 5. The patient is in Hospice Care
  3. 7. The agent should always leave clear voicemail if there is a voicemail box set up
  4. 10. The patient feels healthy enough to not need us
  5. 12. The patient expressed reservations for joining our program and decided not to = _____ - Declined
  6. 14. The patient doesn't knw if they want to join yet
  7. 15. There is no ring or invalid message
  8. 17. The patient agreed to our program
  9. 19. The patient asks to no longer be contacted
Down
  1. 1. The patient does not want our services because they have a nurse come out already = ____ ____ ____ - Declined
  2. 2. The patient asks for a call back. The agent schedules a call back with specific date and time.
  3. 4. The patient is reserved because they think it will cost them money or cause changes in their insurance plan = ____ _____ - Declined
  4. 6. The person we called picks up and then hangs up
  5. 8. The patient's insurance is no longer active, or they leave UHC
  6. 9. The call is transferred to someone else
  7. 11. The patient is hesitant but interested, but before deciding, they need more information sent to them to review = _____ ____ ____ - Declined
  8. 13. When letting the phone ring for an appropriate amount of time and no one answers
  9. 16. There is a busy Signal when trying to call
  10. 18. The patient has passed