Help Me Model Crossword

2. Use my ____ throughout the call.
3. What should you acknowledge appropriate events with?
9. When I speak, sound _________.
10. Give me 100% of your _________.
12. Your customer doesn't care how much you know until they know how much you ____.
14. Take _______ of the call and don't allow the customer to ramble.
16. Don't treat the customer like an _____________.
22. Listen actively to fully understand my _________ needs.
23. In addition to expressed needs, what kinds of needs should you also address in a call?
24. Don't refer to other departments within Citi as ____.
26. Explain information in a __________ way.

1. Let me hear the _____ in your voice.
4. What should you avoid when servicing an account?
5. Let the customer know that their ____ is valuable.
6. Go the extra ____.
7. Go ______ what the customer expected or requested.
8. Tell me the _______ you will take to solve my problem.
11. Enthusiastically ______ that you will get the job done for the customer.
13. ___________ it when I have a life event like a wedding.
15. What kind of tone should you use with our customers? A ________ tone.
17. ________ the conversation to focus on the solution, not on the problem.
18. _______ to all my questions or concerns.
19. Use ________ word choices, like absolutely and definitely.
20. Tell the customer about _________ that will meet their needs.
21. Ask _________ questions.
25. Solve my issue the _____ time.