Helpdesk Spring 2013

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Across
  1. 5. Helpdesk brand name; IT resource website for the University.
  2. 6. Allows HD and Labs to be up to 10 minutes late without being considered tardy.
  3. 7. Departmental technical support provider.
  4. 8. Vender of the vpn client AnyConnect.
  5. 13. Apple's native Internet browser.
  6. 14. Window's native Internet browser.
  7. 15. Extended hour TigerLAN lab.
  8. 16. Used by Helpdesk and Labs to view schedules.
  9. 17. The University's online course management system.
  10. 19. Name of the first floor TigerLAN computer lab in the McWherter Library.
  11. 23. Free and open source web browser developed by the Mozilla Corp.
  12. 24. A resource that gives step-by-step instructions on how to assist clients with many common troubles.
Down
  1. 1. Feature in W2W used by Helpdesk and Labs to trade shifts.
  2. 2. Secures the testing environment within D2L.
  3. 3. Evaluates a student's knowledge of requisite material for math courses.
  4. 4. Used to document issues that users are experiencing.
  5. 9. Account created for someone who works for the University but is not paid by the University.
  6. 10. Former UM employee who is eligible to maintain access to certain University resources.
  7. 11. Most recent Windows OS.
  8. 12. Allows users to connect to secure University sites while away from campus.
  9. 13. Authentication system that aids in network security.
  10. 18. Google's web browser.
  11. 20. Knowledge-base containing FAQ's of the University.
  12. 21. Allow anyone on campus to take advantage of the printing services, on any computer, on campus.
  13. 22. Most recent Mac OS.