Helpful Puzzle

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Across
  1. 3. Find your nearest branch online and on your _______
  2. 4. Total English Goals at the world cup
  3. 5. These outcomes we want at 60%
  4. 7. A place to check pending payments
  5. 8. You say this to the IVR
  6. 12. Our target for this is 35%
  7. 16. The button you push when you have succesfuly used an MCA lead.
  8. 17. Send this to a customer to promote IB
  9. 18. Manage the limit of this online.
  10. 19. The type of IB user the MCA leads are targeting.
  11. 20. Our Aim is to be the ______ for customers.
Down
  1. 1. Nickie’s favourite drink
  2. 2. Give them your IVR faults
  3. 6. Someone that transacts using our online service.
  4. 9. the easiest complaint driver to bring into your calls
  5. 10. An item you can pay in the IVR.
  6. 11. where we aim to finish in Q3!
  7. 13. Something you can order online
  8. 14. Where you change your security number.
  9. 15. NPS - Net _____ Survey