HELPFUL TOOLS

2. tool used that allows reps to process payments electronically for wireless, wired, and U-verse accounts
5. this tool can be used to view discount information for a specific FAN
6. what is the new name of the OLAM tool
9. tool used to handle customer inquiries regarding retail sales locations
13. a tool that provides a comparison of the customer's current plan and any savings by changing to the new plan (2 words)
16. tool that can be used to view your daily schedule
17. tool used for the reporting of Quality and Efficiency metrics for Internal Mobility Consumer Call centers
19. a tool that can be used to send the customer a text message, reset voicemail passcode, immediate call forwarding
20. a tool that can be used to view the customer’s account online

1. a web-based tool that can be helpful to use when changing a customer’s mobile number
3. what does the "p" in csp stand for
4. a tool that can be used to get the program name and the content provider for a mobile download purchase
7. a tool that provides a comparison of the customer's current plan and any savings by changing to the new plan (2words)
8. what does the "s" in csp stand for
10. a Web-based application that provides the status of major network outage notifications, like switches, cell sites, voicemail platforms, E911, and others
11. used to track direct fulfillment orders
12. tool that can be used to view your ACE scores
14. what does the "c" in csp stand for
15. this tool is considered as AT&T’s customer service knowledge base, more like AT&T’s Library
18. this tool can be used to confirm number availability to port over to AT&T service