HELPFUL TOOLS

3. what does the "p" in csp stand for
5. this system is considered our contact management system
8. what tool can be used to help the customer find a store in their area or any area if need to
10. system used that allows reps to process payments electronically
12. AT&T’S billing and Customer Service system
14. used by customer care representatives to research and adjust mobile download purchase

1. what tool can used and is considered AT&T’S knowledge base library
2. enables effortless access to view customer’s account history for payments, arrangements, upgrade eligibility
4. what tool can be used to mirror the customer’s account online
5. provides customers with a personalized, easy-to-read summary of all lines on the account and includes plan details as well as services and features
6. tool that can be used to send the customer a text message , reset voicemail passcode
7. what tool can be used to help the customer select the best data plan (1st Part)
9. what tool can be used to help the customer select the best data plan (2nd Part)
11. what does the "s" in csp stand for
13. what does the "c" in csp stand for
15. determines treatment for collections status customers according to certain criteria, such as credit class, tenure, and history