HELPFUL TOOLS

5. what tool can used and is considered AT&T’S knowledge base library
6. this system is considered our contact management system
7. what does the "s" in csp stand for
8. what does the "p" in csp stand for
9. system used that allows reps to process payments electronically
11. what tool can be used to help the customer select the best data plan (2nd Part)
12. what tool can be used to mirror the customer’s account online
13. what tool can be used to help the customer select the best data plan (1st Part)
15. what does the "c" in csp stand for

1. enables effortless access to view customer’s account history for payments, arrangements, upgrade eligibility
2. determines treatment for collections status customers according to certain criteria, such as credit class, tenure, and history
3. used by customer care representatives to research and adjust mobile download purchase
4. tool that can be used to send the customer a text message , reset voicemail passcode
7. what tool can be used to help the customer find a store in their area or any area if need to
10. AT&T’S billing and Customer Service system
14. provides customers with a personalized, easy-to-read summary of all lines on the account and includes plan details as well as services and features