HELPFUL TOOLS

4. what tool can be used to help the customer find a store in their area or any area if need to
6. used by customer care representatives to research and adjust mobile download purchase
8. what tool can be used to help the customer select the best data plan (2nd Part)
12. determines treatment for collections status customers according to certain criteria, such as credit class, tenure, and history
13. enables effortless access to view customer’s account history for payments, arrangements, upgrade eligibility
15. what does the "p" in csp stand for
16. what tool can used and is considered AT&T’S knowledge base library

1. AT&T’S billing and Customer Service system
2. what tool can be used to help the customer select the best data plan (1st Part)
3. what does the "s" in csp stand for
5. this system is considered our contact management system
7. provides customers with a personalized, easy-to-read summary of all lines on the account and includes plan details as well as services and features
9. what does the "c" in csp stand for
10. what tool can be used to mirror the customer’s account online
11. system used that allows reps to process payments electronically
14. tool that can be used to send the customer a text message , reset voicemail passcode