HELPFUL TOOLS

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Across
  1. 4. what tool can be used to help the customer select the best data plan (1st Part)
  2. 5. what tool can be used to view the customer’s account online
  3. 6. what tool can be used to send the customer a text message, reset voicemail passcode, perform call forwarding
  4. 7. what tool can be used to see the customers discount and also see if any fees are waived as well
  5. 10. what tool can be used to help the customer select the best data plan (2nd Part)
  6. 11. what tool can be helpful in using when changing a customer’s mobile number
  7. 12. what does the "s" in csp stand for
  8. 13. what tool can be used to see if having any issues with services in the U.S.
  9. 14. what does the "c" in csp stand for
Down
  1. 1. what does the "p" in csp stand for
  2. 2. what tool can be used to help the customer find a store in their area or any area in need to
  3. 3. what tool can be used to see if a number can be ported over to att service
  4. 4. what has OLAM been renamed to
  5. 8. what tool can be used to find out exactly what the mobile download purchase originated from
  6. 9. what tool can be used to track a customer’s order
  7. 15. what tool can used and is considered att's library