Across
- 1. The leading water company in the UK according to OFWAT (6)
- 6. United Utilities could be fined up to ___________ million pounds if we don't improve our customer service performance (11)
- 9. The second most common reason for customer contacts (13)
- 11. SIM stands for Service _________ Mechanism (9)
- 12. In 2011/2012 the NCA Customer team proactively ____________ with over half a million customers (12)
Down
- 2. United Utilities vision is to become a leading North West _______ Provider (7)
- 3. During 2011/12 The NCA Customer team made 945 positive ___________ (13)
- 4. The main aim of SIM is to get it right first time & ___ it right first time (3)
- 5. Who is responsible for customer service (8)
- 7. Under SIM's quantative measure what type of complaint costs 5 points (7)
- 8. How do we measure customer satisfaction during our work (2,4,6)
- 10. Think like a customer, stand in their _____(5)