helping life flow smoothly

Edit Answers
123456789101112
Across
  1. 2. The leading water company in the UK according to OFWAT (6)
  2. 4. Under quantative measure what type of complaint costs 5 points (7)
  3. 8. Think like a customer, stand in their _____ (5)
  4. 10. In 2011/12 the NCA customer team proactively ____________ with over half a million customers (12)
  5. 11. During 2011/12 the NCA customer team made 945 positive _____________ (13)
  6. 12. SIM stands for Service _________ mechanism (9)
Down
  1. 1. United Utilities vision is to become a leading North West _______ provider (7)
  2. 3. The main aim of SIM is to get it right first time and ___ it right first time (3)
  3. 5. The second most common reason for customer contacts (13)
  4. 6. United Utilities could be fined up to ___________ million pounds if we don't improve our customer service performance (11)
  5. 7. How do we measure customer satisfaction during our work (12)
  6. 9. Who is responsible for customer service