High Reliability Organization (HRO)

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Across
  1. 2. Continuous improvement mindset
  2. 6. Willingness to speak up about concerns
  3. 10. Proactive identification of risks
  4. 11. Method to identify cause of errors
  5. 12. Measuring reliability outcomes
  6. 15. Process of examining failures
  7. 18. An organization that operates safely in complex, high-risk settings
  8. 19. communicating incidents without fear of punishment
  9. 20. Condition caused by system failure
  10. 21. Awareness of how work is actually done
  11. 22. Valuing decisions by those closest to the work
  12. 23. One of the five core HRO principles
  13. 24. Standard behavior expectations
  14. 26. Any unexpected safety event
  15. 27. Commitment to preventing patient harm
  16. 28. Clear and structured information exchange
  17. 30. staff at all levels are encouraged to speak up.
Down
  1. 1. Collective attention and awareness
  2. 3. Shared responsibility for safety
  3. 4. Real-time awareness of frontline operations
  4. 5. Culture that promotes trust and accountability
  5. 7. Constant focus on what could go wrong
  6. 8. Systemwide responsibility for safety
  7. 9. Respect for expertise over hierarchy
  8. 13. Reduce the occurrence of repeated mistakes
  9. 14. Just culture focus area
  10. 16. Learning opportunity that did not cause harm
  11. 17. Avoiding overly simple explanations
  12. 25. Ability to recover and adapt after failure
  13. 29. Eliminating blame while maintaining accountability