HIPAA and Verifying PPTs

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Across
  1. 1. What we do when we go back to a PPT after having on hold
  2. 3. The "4" in LZ4
  3. 6. Another part of information we get when verifying SPV
  4. 7. Will not be required to speak with a PPT's representative regarding commuter or dependent care
  5. 11. One piece of substitute information we can use to verify PPT
  6. 12. How many minutes we can have a PPT on hold before checking back in
  7. 13. Site where a PPT can make someone an authorized individual
  8. 14. This is a 1 time okay from PPT to speak with someone other than them on that specific call
  9. 15. The last part of the 4 part hold technique
  10. 16. The "L" in LZ4
  11. 17. The people that we can provide all information about account to
  12. 18. Those with full authorization and no restrictions
Down
  1. 2. A third piece of substitute info we can use to very PPT
  2. 4. The "Z" in LZ4
  3. 5. The last way to verify a PPT account
  4. 8. When placing a PPT on hold, we must do this beforehand
  5. 9. One part of information we get when verifying SPV
  6. 10. Another piece of substitute info we can use to verify PPT
  7. 19. Another way to verify a PPT account
  8. 20. One way to verify PPT account