HLTENN036 Communication skills in nursing

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Across
  1. 3. The ability to recognise and understand the essence or reality of an individual’s experience
  2. 6. The mirroring of feelings the nurse believes have been expressed by individuals
  3. 8. A way of briefly highlighting the key aspects of a conversation
  4. 10. Used in situations in which there is a lack of sense about what an individual means
  5. 11. A communication tool
  6. 12. Using the senses to collect information
  7. 13. An exchange of information
  8. 15. Communication that does not use words
  9. 16. Things a person tells you that you cannot observe through your senses
Down
  1. 1. Communication that uses written or spoken words
  2. 2. A technique whereby the listener reiterates what the sender has said in their own words
  3. 4. The skill of sharing personal experiences, feelings, thoughts, ideas and views with individuals in a way that is comforting.
  4. 5. Talking and not listening
  5. 7. A lost, absent, or impaired physical or mental function
  6. 9. Messages sent through facial expressions, gestures, eye contact, and appearance
  7. 14. Information that is seen heard, felt or smelled by an observer