HM102 Test 1

5. Tourists who are non-adventurous and tradition-bound
6. Tourism sector that includes airlines, train, taxi, cruise ships and bus services.
8. The movement of people to countries and places outside their usual environment for personal or business/professional purposes
11. In Maslow's Hierarchy of Needs, this addresses confidence, achievement, respect for self and others
13. Considered as the "department store" of the tourism industry
15. Market segmentation according to country or region
16. A quality dimension that means understanding and anticipating guest needs
18. ____ travelers are considered the backbone or “bread and butter” of the tourism industry
19. A basis for market segmentation according to age, gender, income, education, etc.
20. Meetings, Incentive Travel, Convention and Exhibition

1. A tourism product characteristic that means it can be availed as they are produced; the service can’t be stored
2. Simplest form of distribution, no intermediary between supplier and customer
3. Actual service > Expectation = _______
4. The Father of Modern Tourism
7. Consumer ____ is the study of consumer characteristics and the processes involved when individuals or groups select, purchase, and use goods and services to satisfy wants and needs
9. Educational tours and pilgrimage are part of the ____ specialized market segment
10. Enchanted Kingdom is an example of a famous man-made _____ in Laguna.
12. Quality is synonymous to ______
14. Hospitality sector that provides accommodation facilities to guests
17. The _____ is the center of all tourism activities