Holiday Supplemental Training

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Across
  1. 2. The delivery script can be found under the _______ on EVE.
  2. 4. True or False: The service center gives out discount codes over the phone.
  3. 5. Flat rate items add $12.99 per __________.
  4. 7. This type of note describes how a box should be packed.
  5. 10. Putting the @ symbol in front of a discount code, splits the discount in ______.
  6. 13. This type of item ships 2-business days: Custom ___________.
  7. 15. This type of item cannot be entered by a customer on HAL.
  8. 17. Biz Gift guests usually refer to a _______ when placing an order.
  9. 18. When you cannot set a package to ship that day, that usually means shipping is at ______.
  10. 20. We never tell a guest that their payment has been ______.
Down
  1. 1. This is where you can find guidelines on how to deal with silly guests.
  2. 3. We always check the Deli first for a custom item, unless it is made by the _______.
  3. 6. Get it for the guest Accurately, ____________, and Enthusiastically.
  4. 8. FF points are not earned via the order ____ date.
  5. 9. This word describes S-GC.
  6. 11. FF points are earned based on the order _____ date.
  7. 12. Hard cheeses ship 2-day during the warmer months, and ship ______ during the winter months.
  8. 14. When a guest is ordering from a Gift List, this function on EVE often comes in handy.
  9. 16. This type of note is only seen by the Service Center.
  10. 19. In the rare event that you use DNP, you must have the _____ in hand