Hollywood Casino St. Louis Service Crossword

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Across
  1. 1. Restaurant with 99 beer selections
  2. 3. Convey an _______ ___ __________ attitude
  3. 5. Restaurant in the hotel hallway that serves items like coffee and donuts
  4. 8. The second link in the Service-Profit Chain
  5. 10. The fourth link in the Service-Profit Chain
  6. 13. __________ the customer with a friendly greeting
  7. 14. The third link in the Service-Profit Chain
  8. 15. _________ the customer and anticipate their needs
  9. 16. The fifth link in the Service-Profit Chain
  10. 17. Every interaction should start with a warm _______; you may also earn a sticker for it!
Down
  1. 2. The Service-Profit Chain begins with this
  2. 4. Fine dining steakhouse
  3. 6. The highest tier in our guest loyalty program
  4. 7. Our guest loyalty program
  5. 9. ______ ____________ for the business and offer a warm farewell
  6. 11. Restaurant on the casino floor where guests can enjoy items like burgers and shakes
  7. 12. The Friday night promotion in October