Hollywood Casino St. Louis Crossword Challenge

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Across
  1. 2. Fine dining steakhouse
  2. 4. __________ the customer with a friendly greeting
  3. 6. ______ ____________ for the business and offer a warm farewell
  4. 8. The second link in the Service-Profit Chain
  5. 9. The third link in the Service-Profit Chain
  6. 10. _________ the customer and anticipate their needs
  7. 11. Convey an _______ ___ __________ attitude
  8. 13. Restaurant in the hotel hallway that serves items like coffee and donuts
  9. 14. Our guest loyalty program
  10. 16. Restaurant on the casino floor where guests can enjoy items like burgers and shakes
Down
  1. 1. Restaurant with 99 beer selections
  2. 2. The fourth link in the Service-Profit Chain
  3. 3. The Friday night promotion in October
  4. 5. The Service-Profit Chain begins with this
  5. 7. The fifth link in the Service-Profit Chain
  6. 12. The highest tier in our guest loyalty program
  7. 15. Every interaction should start with a warm _______; you may also earn a sticker for it!