Across
- 3. _______________of house employees are employees whose work rarely involves interaction with customers.
- 5. is a customer who purchases products or services from a hospitality business
- 6. an activity that is done for another person
- 9. any activity that people do for rest, relaxation, and enjoyment
- 10. the person who owns the chain and the brand
- 11. An organization for students with an interest in a career area, such as hospitality or business
- 12. the person who buys the right to use the brand
- 14. is a place to sleep for one or more nights
- 15. the______ industry consists of businesses that organize and promote travel for business, leisure, and other purposes
- 17. the ________industry consists of businesses that physically move travelers from one place to another
- 20. meeting the needs of guests with kindness and goodwill
- 21. an interaction between a customer and a staff member is called a service ___________
Down
- 1. the industry that consists of businesses that prepare food and beverages for customers
- 2. another word for 'place to sleep'
- 4. the process of meeting people in your professions
- 6. Customer___________is the positive feeling customers have about a business that meets their needs.
- 7. a business that has more than one establishment under the same name and the same ownership
- 8. the right to do business using the brand and products of another business
- 12. _________of house employees are employees whose main function is to interact with customers
- 13. _________service in a hospitality business is the total customer experience with that business
- 16. ___________service is service that meets or exceeds customer expectations
- 18. the ability to pus yourself in someone else's shoes and know how that person feels
- 19. a _______ association is a group of people organized to improve themselves, their professions, and their industry.