Hospitality Marketing

2. Herzberg’s factor that de-motivate the consumers
5. Two-factor motivation theory
7. Factors that help services or message to stand out
9. Holds on to information longer
11. Blend of beliefs, values, attitudes, habits, traditions, and customs
13. Self-________ needs for respect and to be recognised
15. Hierarchy of needs
16. One of the two factors that influence customers’ purchasing behaviour
17. Personal desires to satisfy wants
19. Stimuli that uses white space to emphasise the message on a print advertisement

1. A decision making classification in choosing a fine dining restaurant
3. Stimuli that uses of emotional appeal to attract above-average attention
4. Psychological process of rounding out an image of information
6. Purchases of services with which their idols are associated
8. A certain type of document required from suppliers for the organisation’s decision making
10. Buying decision that is made frequently and with little effort
12. Traits and types
14. A study of potential demand and economic analysis of a business
18. Selective exposure, to screen out the majority of the stimuli
20. Gap between what customers have and what they would like to have