Across
- 3. Travel for leisure, business, or other purposes that drives demand in the hospitality industry.
- 5. The use of technology to perform routine hospitality tasks efficiently without human intervention.
- 6. Lodging facilities that provide overnight stays for guests, such as hotels and resorts.
- 7. The protection of hospitality data and systems against digital threats and breaches
- 9. A key customer demographic shaping modern hospitality trends through digital expectations.
- 10. The act of providing services and experiences to guests with warmth and generosity.
Down
- 1. A technologically advanced hotel that automates guest services and operations through IoT and AI.
- 2. Practicing environmentally and socially responsible operations in hospitality services.
- 4. A simulated digital environment that enhances guest engagement and training experiences in hospitality.
- 8. The blending of business and leisure travel, creating new guest expectations and markets.