Hospitality & Tourism

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Across
  1. 1. What is the primary goal of any hospitality and tourism business?
  2. 3. On average, housekeepers are required to clean ___ rooms per day.
  3. 5. What is the third Ps of the marketing mix?
  4. 8. Which type of dining involves purchasing, receiving, storing, preparing, cooking, delivering and serving food to client in another location? (8 letters)
  5. 10. Which of the following is an example of a passive recreational activity?
  6. 11. How often must the hospoitality industry be open and available?
  7. 15. Which of the following is NOT a typical responsibility of an event planner?
  8. 19. What is the fifth stage of the event planning process?
  9. 20. The process by which a person with vision is able to influence the activities and outcomes of others in a desired way is called ___. (10 letters)
  10. 22. Which department is the most visible in a hotel and considered the nerve center?
  11. 23. Economy hotels typically do not offer restaurant options.
  12. 27. What type of recreational experience offers guided services for a fee?
  13. 29. What is the fourth stage of the event planning process?
  14. 30. The ability to understand how a customer feels is called ____. (7 letters)
  15. 31. Event ____ is the process of managing an event and its relevant details. (8 letters)
  16. 35. All of the following are pathways within the Hospitality & Tourism Career Cluster, EXCEPT:
  17. 36. In a hotel, which department is responsible for in-house communications, voice, mail, faxes, messages, and emergencies?
Down
  1. 2. Employees in the hospitality and tourism industry must have excellent ___ service skills. (8 letters)
  2. 4. Dishwasher, head chef, and line cooks are part of what type of employee?
  3. 6. Which hotel employee is in charge of special services for its guest, such as event tickets, restaurant reservations, and rea information?
  4. 7. What is the most valuable form of communication in the hospitality and tourism industry?
  5. 9. Which room layout can accomodate the most people for a given size of room?
  6. 12. National parks, mountains, and forests are an example of ___ tourism. (6 letters)
  7. 13. What is the second Ps of the marketing mix?
  8. 14. Hotels ratings, often symbolized by stars or ___, are often used to classify the type and quality of a hotel. (8 letters)
  9. 15. Which fruit is considered the traditional symbol for hospitality?
  10. 16. The term ___ can be defined as the gathering of large groups, typically planned well in advance, brought together for a particular purpose. (6 letters)
  11. 17. What is the first Ps of the marketing mix?
  12. 18. What is the the fourth Ps of the marketing mix?
  13. 21. What is the first stage of the event planning process?
  14. 24. Former president of the Scandinavian Airline System, Jan Carlson, coined a phrase that's popular in the hospitality industry, What is it?
  15. 25. The term "customer" is preferred in the industry over the term "guest."
  16. 26. What is the second stage of the event planning process?
  17. 28. Which type of manager is most similar to department heads and is responsible for short-to-medium range planning?
  18. 32. Hotels, motels, and resorts are aspects of the ___ career pathway. (7 letters)
  19. 33. Which of the following room layout styles would be LEAST appropriate for a conference where multiple presentations are being made from the front of the room?
  20. 34. What is the third stage of the event planning process?