Across
- 2. the concept of service
- 5. cannot be communicated with tangible clues
- 7. type of consumer durables
- 9. tied to international trade
- 10. characteristics of services marketing
Down
- 1. finding new business
- 3. a way of prospecting
- 4. mergers, acquisitions, and joint ventures
- 6. a step in the presentation sales calls
- 8. to flood the market