Housekeeping.

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Across
  1. 2. Energy efficiency improvement.
  2. 4. Waste management process.
  3. 5. Gives guest a choice to not have their linens and towels refreshed daily, which can significantly reduce the amount of water, detergent, and electricity needed to launder them.
  4. 7. A process for room attendants to collect, bag , and label lost items.
  5. 9. Refillable dispensers for guest toiletries.
  6. 10. Sustainable resource management.
  7. 11. Sanitation supplies for guest services.
  8. 12. Sustainable water management.
Down
  1. 1. Efforts made by the staff in conjunction with guests to be more economically and environmentally friendly.
  2. 3. Keycard encryption and security technology.
  3. 6. Sustainable beverage solutions for guests.
  4. 8. Customer service experience.