How AI is Transforming the Call Center

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Across
  1. 3. AI can analyze customer ___ to provide personalize solutions.
  2. 5. Reducing ___ handling times is a key benefit of AI.
  3. 7. AI helps improve operations by automating ___ tasks.
  4. 9. Sentiment ___can let us know the customer emotions in the interactions.
Down
  1. 1. AI-powered tools enhance customer ___.
  2. 2. Managers use AI-driven analytics to deliver __ training.
  3. 4. AI tools use this to understand customer language.
  4. 6. The type of assistants that provide 24/7 customer support.
  5. 8. AI helps predict customer needs and potential ___.