HOW TO SPEAK SO THAT PEOPLE WANT TO LISTEN

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Across
  1. 5. compelling
  2. 8. gamefication
  3. 9. education
  4. 10. media online networks
  5. 11. components
Down
  1. 1. response
  2. 2. Word Synonyms
  3. 3. task
  4. 4. captivating
  5. 6. immediate
  6. 7. communication