How to Win Friends & Influence People Ch. 2 & 3

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Across
  1. 2. The name of the poverty-stricken grocery clerk grocery clerk desire for a feeling of importance
  2. 3. The world is full of people who are grabbing and self-seeking. So the rare individual who unselfishly tries to serve others has an enormous __________.
  3. 5. In our interpersonal relations we should never forget that all our associates are human beings and ______ for appreciation.
  4. 9. John Dewey said the deepest urge in human nature is “the desire to be _________”
  5. 13. Before you _______, pause and ask yourself: “How can I make this person want to do it?”
  6. 14. If salespeople can show us how their services or merchandise will help us solve our _________, they won’t need to sell us.
  7. 15. Wanted to be called ““His Mightiness, the President of the United States”
  8. 16. The only way under high heaven to get anybody to do anything is by making the other person _____ to do it.
  9. 18. Principle 3: Arouse in the other person an _____ want.
Down
  1. 1. After a fast, the author said people crave appreciation almost as much as they crave _____
  2. 4. Principle 2: Give honest and sincere ___________
  3. 6. When talking about the greatest asset he possessed, Schwab stated: “I consider my ability to arouse __________ among my people,”
  4. 7. During his summers in Maine, the author didn't think about what he wanted, he thought about what this animal wanted.
  5. 8. Said: "If there is any one secret of success, it lies in the ability to get the other person’s point of view and see things from that person’s angle as well as from your own.”
  6. 10. Principle 1: Don't criticize, condemn or _________
  7. 11. Be “hearty in your approbation and ______ in your praise,” and people will cherish your words and treasure them and repeat them over a lifetime.
  8. 12. If out of reading this book you get just one thing—an increased tendency to think always in terms of other people’s point of ________
  9. 14. Schwab's million-dollar talent was the ability to deal with _______.
  10. 17. learned early in life that the only way to influence people is to talk in terms of what the other person wants. Poverty-stricken Scotch lad.