How to Win Friends & Influence People-Ch.4,5(2)

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Across
  1. 2. Showing a genuine interest in others not only wins friends for you, but may develop in its customers a ________ to your company.
  2. 8. Principle 4: Become genuinely ___________ in other people.
  3. 10. Principle 1: Don’t, ___________ condemn or complain.
  4. 11. Principle ______: Smile
  5. 12. The ancient Chinese were a wise lot—wise in the ways of the world; and they had a proverb that you and I ought to cut out and paste inside our hats. It goes like this: “A man without a smiling face must not open a ______.”
  6. 13. The author made it a point to remember my friends' _________.
  7. 17. These animals are such a hit because They are so glad to see us that they almost jump out of their skins.
  8. 18. Professor James V. McConnell said theres far more information in a smile than a ______.
  9. 19. You can make more friends in two months by becoming genuinely interested in other _______ than you can in two years by trying to get other people interested in you.
Down
  1. 1. A smile says, “I like you. You make me _____. I am glad to see you.”
  2. 3. People are not interested in you. They are not interested in me. They are interested in __________—morning, noon and after dinner.
  3. 4. Principle 3: Arouse in the other person an eager ________.
  4. 5. Principle 2: Give honest and sincere ___________.
  5. 6. “Phone Power” is a program that trains sales people and suggests that your smile comes through in your ______.
  6. 7. The expression one wears on one’s ____ is far more important than the clothes one wears on one’s back.
  7. 9. This person learned a valuable lesson by talking to a soda clerk showing genuine interest in everyone matters.
  8. 14. Whenever you leave the house, draw in your chin, carry the crown of the head high, and fill the lungs to the utmost; drink in the sunshine; greet your friends with a _______, and put soul into every handclasp.
  9. 15. You don’t feel like smiling? Then what? Two things. First, ______ yourself to smile. If you are alone, force yourself to whistle or hum a tune or sing. Act as if you were already happy, and that will tend to make you happy.
  10. 16. Publilius Syrus, remarked, “We are interested in others when they are interested in _____.”
  11. 18. A chairman of one of the largest rubber companies in the U.S. stated, “people rarely succeed at anything unless they have ____ doing it.”