How well do you know GUIDE Framework? Type your answers below:

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Across
  1. 2. The "D" in GUIDE: _____ Solution.
  2. 4. What you deliver after investigating the issue?
  3. 6. The "U" in GUIDE: _____ and Acknowledge.
  4. 7. The "G" in GUIDE stands for _____ and Gather.
  5. 8. Confirm the customer is satisfied before you _____
Down
  1. 1. The step where you dive deep and check all systems.
  2. 3. Show this when a customer is upset.
  3. 5. Who we serve every day