HPC04 Quiz 2&3

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Across
  1. 1. MIS in the F&B service industry should focus on the service needs of the __________, or the guests who will patronize the establishment.
  2. 3. A type of POS systems which are wired that process payments. They may be scattered throughout a restaurant, so that servers have multiple places nearby in which to process payments.
  3. 5. The third significant component of an MIS of a restaurant which defines the efficiency and effectiveness of the service processes.
  4. 7. IHG uses 2 systems to accommodate guests' reservations. The first one is IRIS, what is the other one?
  5. 11. these are hotels which main purpose is actually in support of the gambling operation.
  6. 14. An order type referring to Quick service system where payment is received while the order is created.
  7. 16. when creating a reservation for a guest, we need to ask this important information aside from the number of adults.
  8. 17. The objective of CEM is to gather, __________, and organize all steps of the customer journey and lifestyle through the customer’s perspective.
  9. 18. Same as Taking out except it does not print a receipt in the kitchen.
  10. 19. If the customer wants to pay tips you can add them via this button in ORO POS.
Down
  1. 2. The moment the managers were able to fix the service strategy, the next thing to consider is the service __________.
  2. 4. This type of POS gained popularity due to the pandemic.
  3. 6. A unique identifier of a person needed to pull-up a member account.
  4. 8. a computerized system that allows restaurant business owners to track their sales, cash flow, and food inventory.
  5. 9. Systems in restaurants wherein servers can transact diners right at the table, from a smartphone, tablet, or handheld device.
  6. 10. Technology and applications are essential for facilitating ______________ in the hotel industry.
  7. 12. A process used to describe the moment the order was taken and confirmed, it will be entered into the computer. The computer then calculates the bill including tax. Once the customer pays, the staff will then enter the receipt number and the amount paid.
  8. 13. In the long run, if the business will not be properly managed, it will result in __________.
  9. 15. In some places, diners may be sat by a host and greeted by a server, but they may have the power to order themselves using a table side restaurant POS.