Across
- 2. Where Employees can recognise the contribution of others by sending a minimum of 25 points which can be exchanged through an online catalogue (2,3,4)
- 5. Customer wishing to make or recieve international payments to countries within the EU and some non-EEA countries require this (abbrev); Since Ring Fencing, this has changed for many of our customers (4)
- 8. UK Bank aquired in 1992 which was renamed HSBC in 1999 (7)
- 9. Former Group Chairman of HSBC who retired in
- 12. Service introduced in 2008 to transfer UK Payments from bank to bank within 2 hours where previously payments would take 3 working days as a BACs payment.
- 15. Scheme where HSBC supports your charitable fundraising and volunteering activities by donating a matching amount to your charity (5,3,5)
- 16. Memo to be raised if you suspect you are speaking to a fraudster on the phone (6)
- 17. Service which allows customers to make quick, efficient and effortless payments using their cards without the need of additional CHIP and PIN, or signature verification, first introduced in 2007 (11)
- 18. Employer's _, Insurance cover business are legally obligated to have where they employee one or more individuals (9)
- 20. Memo raised when a customer is requesting a refund under the Direct Debit Guarantee Scheme, subject to certain criteria (5)
- 21. City where the worlds first ATM was installed in 1967 (6)
- 22. Founder of The Hong Kong and Shanghai Bank in 1865, Sir Thomas _ (10)
- 23. Service which allows our customers to interact with BTB without having to enter a TSN/answer account based questions by matching their voiceprint (5,2)
- 24. Branch Sort Code 403311 (8)
Down
- 1. HSBC initiative in order to learn more about our customers; Questionnaires have been sent to our customers to complete, and to date we have completed this for over 71,000 customers.
- 3. Our partner who provides servicing for our Corporate Card customers; Corporate Card Customers can now speak to associates in English, French, Italian, Spanish and German (5)
- 4. Our preferred provider for Business Insurance, a partnership which was launched on 29th March 2018 (5)
- 6. Head of CMB, HSBC UK (6,6)
- 7. Originally established in 1984, this payment method is used to send payments of over £10,000 at HSBC branches at a charge of £30 (5)
- 10. Where you can submit thoughts and feedback on how you think we can improve both yours and our customers experience when using our processes; Each idea will be acknowledged and responded to (5,2,6)
- 11. Business who wish to allow additional members of staff that do not hold a Business Debit Card to deposit funds into a Post Office require this (7,4)
- 13. Group Chief Executive of HSBC (4,4)
- 14. Branch Sort Code 401507 (10)
- 19. Destination for 4 groups from Cambridge,Cardiff,London and Sheffield as part of HSBCs partnership with British Cycling, and the home of HSBC UK (11)