HSN CS

3. It is the HSN store credit
6. Collection of items grouped together under one item number
10. Screen we use to know if a customer had a Smartcall
13. It's the bank that deals with the HSN card
14. It's an item that an outside vendor sells through HSN
15. Tool we use to take the calls
16. Screen we use to change a flexpay date
17. Service offered to HSN customers that allows them to receive some of their products automatically
20. Type of customer account that shops as guest, but never created an account online
21. It creates opportunities to capture additional sales on each call
22. Screen we use to find an Item's long description

1. It's basically HSN's google, where we find articles of information
2. Type of customer account where field of gest status will be blank, cx created acc online or acc was created on the phone
4. Acronym that stands for Home Shopping Network
5. It's the installments we offer to all customers with a debit/credit card
7. Type of customer account that has no clic profile and has never placed an account on hsn.com
8. Screen we use to place orders
9. Screen we use to find out if a coupon has expired
10. Screen we use to merge accounts
11. Screen we use to check autoship enrollments
12. This type of autoship is for products that require recurrent product shipment and have intervals of time
18. Type of customer account that has a full clic account and has only shopped as guest in hsn.com
19. Tool we use to place orders, help with CS concerns, etc