Across
- 4. When a customer asks you to hold, you can let them know that you can hold for up to _____ (2)
- 8. A block that prevents customers from using flexpay (2 words)
- 10. How many days does the customer have after the order date to add HPP
- 13. A customer should generally expect to receive a refund within _____ days of shipping the return
- 14. When the customer's account has been sent to _____, she will be prevented from using flexpay for 1-3 years
- 16. When the call is connected, you must immediately ____ your customer
- 17. If an order has a status of open, waitlist, backorder, ready to allocate (before midnight), or oversell it can be _______
- 18. When your customer tells you about their vacation you should _______ their comments
- 19. The proper way to offer upsells is to ____ them
Down
- 1. You must do this in order to count an item as an upsell
- 2. At the end of the call you should give your customer a ____ thank you
- 3. Before placing a new order, the customer must pay for any ________ flexpays on the account
- 5. When updating an email address or name, you must ____ it back to the customer to verify accuracy
- 6. Total open flexpays on an account cannot exceed $1000-$1400 for a customer whose account has been open less than ___ (2)
- 7. Return Date tool found in Quick Links
- 9. A type of return policy for defective jewelry, apparel, and accessories
- 11. The return timeline is calculated as _____ days from the date the order processed
- 12. When entering a new address using QAS, you should ___ it back to the customer
- 14. If you need to find out whether a coupon can be used on an item, you can check here
- 15. In order for customer's account on HSN.com to be linked to their HSN account, this field must be populated in Clic (2)