Hub/CI & Video NOC Crossword

3. The NOC will not ack alarms in Foreseer for ____ Centers.
5. Service impacting reports by BlackArrow Advertisements will be ticketed and escalated to ____.
8. This service requires two-way capability and only broadcasts shows when they are requested by a viewer or bandwidth is available for the program.
10. PacWest ____ maintenance schedules are emailed nightly by Dennis Kee.
12. A method of delivering data to set top boxes through DOCSIS (high speed data) network.
13. Device used to analyze, monitor, and troubleshoot SDV Networks.
14. Correct Access Team ownership can be identified under this tab in Big Brother.
15. A set of Motorola software applications which is a central point of configuring video services, channel maps, etc.
16. A ____ delivers SDV channels to service groups containing multiple channels across a single frequency.
17. A loss of connectivity to a ____ results in a loss of HSD, voice, and two-way video services.
18. Per the ticket lifecycle policy, tickets are now to be left in ____ status when closing.

1. When ____ hits become backed up, information is unable to process from the billing system to customer premise equipment (cpe).
2. Uninvited Adult programming is considered a ____ severity event.
3. Low severity ____ tickets can be extended to 72 hours.
4. SLO for Initial AP is ____ minutes.
6. Tool in STORM used to calculate VOD customer impact per MSA.
7. Management escalations begin after _____ minutes of no response from engaged fix agent.
9. A _____ can be identified by a sudden spike in traffic between CMTS and Router.
11. Our one point of escalation for Content Ops on site engineering teams.
19. The backbone of Cisco's digital video headend which provides management and control of digital broadband delivery system, hub devices (QAM,QPSK), interfacing with the billing system and authorizing set top boxes.