Across
- 2. Hearing impaired outbound calls
- 5. meal/break time allowance
- 6. how to send a PUI case to research
- 7. guide for Genesys status option
- 9. picture steps on blind transfer
- 11. what to do if a case is NBS not a case
- 12. what to do when a PUI/CC asks a legal question
- 13. Field Agent Equipment survey
Down
- 1. how to clear your cache screen shot
- 3. PUI in Foster care
- 4. what to do if PUI/CC is unable to spell name
- 6. MEU SBAR format
- 8. what to do if the CC lives in another state
- 10. covid vaccine benefit