Across
- 2. different variations of language used by a large group of people
- 7. items that are used to represent things
- 8. communication with the use of spoken or written language
- 10. phrases that both emphasize inclusion and enchance feelings of connection
- 11. principle making your verbal communication informative, honest, relevant and clear
- 14. use of language to attack someone's personal attributes
- 16. meanings that you find in dictionaries
- 17. presuming negative things about other people based on their group affiliation
- 18. phrases that place focus of attention and blame on other people
- 19. single most importan characteristic of competent communication
- 20. rules which control how to use language
Down
- 1. when you present information thats responsive to what others have said
- 3. phrases that emphasize ownership of feelings, opinions and beliefs
- 4. habitually attacking a person using the internet
- 5. presenting information in a straight forward fashion
- 6. meanings that you associate with words based on your life experiences
- 9. leaving important and relevant information out of the messages
- 12. rules that tell you that words stand for objects
- 13. when one person misperceives that meaning of another's verbal communication
- 15. deliberate use of uninformative, untruthful or vague language for the purpose of misleading others