IAP/Central

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Across
  1. 5. for all ERT assistance
  2. 7. escalation when customer escalates a case and TAC misses out on SLA- IR, delayed email response
  3. 9. Done due to Technical competency, Delayed solution
Down
  1. 1. escalation when TAC’s case handling/hygiene is met but customer escalated due to urgency/other reasons
  2. 2. 1a74fd6ec0ec11eca8480a4dae534d5e is a sample of
  3. 3. needs to be less than 15 for every TAC
  4. 4. The effort customer is made to take by TAC/ (Repeated log captures, repeated questions even though details are found in the case)
  5. 6. a cloud networking solution with AI-powered insights, workflow automation, and robust security
  6. 8. hardware replacement
  7. 10. all follow ups are based on this