IBEX/NASCO

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Across
  1. 1. List of prescription drugs your insurance plan covers
  2. 3. $50,000 Fine if you violate me
  3. 7. Must be at 85% or better
  4. 9. Non-Risk Insurance
  5. 10. AKA Guiding Care
  6. 11. Claim is over 2 years old and begins with 005
  7. 12. I'm authorized to disconnect this call after ________ due to no response
  8. 13. 'P' as in
Down
  1. 2. Also referred to as the Affordable Care Act
  2. 4. Deductible amount that applies medical and prescription amounts to the deductible met
  3. 5. Call notes in CSW are referred to as a
  4. 6. Lower cost drugs first, then moving up the cost levels until you find the drug that works for you
  5. 8. 30 seconds, 6 second grace period