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Across
  1. 4. HCM will not start a precertification if ________ is involved in the members care
  2. 6. the ____ sign button is where a prescreen is started
  3. 7. Where the alert pod can be updated
  4. 9. A ___ is sent to open CM to notify of an upcoming term date
  5. 10. The _____ will have a solid red line when a group terminates HCM Service
  6. 11. The Only PPO HCM does not precert for
Down
  1. 1. A _____ _______ is to be directed to customer service when a group terminated HCM Services
  2. 2. If the members primary insurance has exhausted the _______ must be updated with exhaustion date
  3. 3. To search for a facility is the prescreen you must select the _____ button
  4. 5. ____ is considered a change in level of care
  5. 8. To save a prescreen note without continuing to the authorization you must select the submit note and ___ button
  6. 10. Each HHC _____ is added to a new line