Across
- 6. Vacation destination for an office couple
- 10. "We deemed your home was previously underinsured"
- 13. Classic bathtub toy that sits on many people's desk dividers
- 15. "Do you mind confirming the ... on the policy
- 18. The name of a hunger games themed emoji on teams that that starts with "evan-.."
Down
- 1. "...They are, in fact, much worse and dangerous, than your open enemies"
- 2. John Norwell has a packet of this gum on his desk
- 3. Joe Mac has 4 of these sitting on the edge of his desk
- 4. CSR with the award "best customer service voice"
- 5. This state had a rating issue recently
- 7. What you might tell someone to do if they're unhappy with their prem increase
- 8. John D used to have a stamp that said this
- 9. Caroline normally drinks one of these everyday
- 11. Nickname for blonde CSR on JD's team
- 12. Insurance type or something that is handy on a rainy day
- 14. Discount that takes of $25
- 16. Pay plan with a $9 fee
- 17. The number of windows on the East facing wall of the CSR area