Across
- 4. relate to attempts to prevent defects from occuring
- 6. Approach that focuses on eliminating waste and improving efficiency.
- 7. incurred by defective parts or products by faulty services.
- 9. Early era where skilled craftsmen ensured product quality.
- 10. Quality products and services begin with design.
Down
- 1. often the first department to learn of problems
- 2. the speed with which service is delivered.
- 3. the ability to provide the same level of good quality repeatedly.
- 5. Methodology developed by Motorola to reduce variation and defects.
- 8. Continuous improvement concept introduced by Japanese management.