Identifying Bad Customer Service

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Across
  1. 7. below or contrary to the standards expected in a particular profession
  2. 8. lack of respect or courtesy
  3. 9. uncooperative behaviour
  4. 10. sadness or displeasure caused by the non-fulfilment of one's hopes or expectations
Down
  1. 1. the feeling of being upset or annoyed
  2. 2. inability to do something successfully
  3. 3. Lack of relevant information or knowledge
  4. 4. not content or happy with something
  5. 5. No solution
  6. 6. make (someone or something) late or slow